Delivery and Return Terms

All orders are dispatched from Istanbul, Türkiye. We ship worldwide by air, road and sea freight depending on volume and destination.

• Ready collection items: dispatched within 3–7 business days of confirmed payment.
• Private label and made-to-order production: typically 4–6 weeks after sample approval. The exact lead time is confirmed in writing before production starts.

Transit time after dispatch depends on the destination and the shipping method chosen and is confirmed at order stage.

Freight is quoted per order based on destination, weight, volume and urgency. The carrier and cost are confirmed before the order is finalised. Tracking details are shared once the shipment leaves our warehouse.

For international shipments, import duties, taxes and customs clearance charges in the destination country are the buyer's responsibility unless a different arrangement is agreed in writing. We provide the commercial invoice and export documents required for clearance.

Please inspect the shipment on arrival. Any shortage, transit damage or discrepancy must be reported to us within 7 days of delivery, with photographs of the goods, the packaging and the shipping labels.

Where goods are faulty, damaged in transit, or materially different from the agreed specification, we will arrange a replacement, a credit or a refund of the affected items after inspection. Approved refunds are issued to the original payment method.

Goods must be unused, unwashed and in their original packaging. Items produced to the buyer's own specification — private label production, custom labels, custom packaging and made-to-order styles — cannot be returned unless they are defective, because they cannot be resold.

Return shipping for defective or incorrectly supplied goods is at our cost. Returns for any other reason must be agreed with us in advance and are at the buyer's cost.

Ready collection orders can be cancelled before dispatch. Private label and made-to-order production cannot be cancelled once materials have been cut or production has started.

Email hello@wholesalekidsclothes.com with your order reference, or use our contact page.